General Warranty Policy

All product warranty details vary depending on the products.  Please check each product individually. All products manufactured to be free from defects in material and workmanship under normal use and service, and if applicable, when installed in accordance with all applicable local laws and regulations.

If, during the warranty period, a product fails due to defects in workmanship or materials, Skara Ltd will either, at our supplier`s option, repair or replace the product without charge to the purchaser, excluding any freight component.

In the event that the repair is not commercially practical, or cannot be completed in a timely manner, or with the consent of the consumer, a refund will be made.

Exceptions, Exclusions, Limitations and Remedies

The following circumstances or events are either deemed to be outside the scope of the general warranty policy as set out above, or will invalidate any warranty claim:

1: Failure to operate or maintain the product in accordance with normal operation of product.

2: Damage caused by continued use of the product after a fault has occurred

3: Any alterations or modifications, including but not limited to those affecting    the products performance. Operation, safety, durability or changes in its intended use.

4:  Accident, Act of GOD, nature of war, theft, abuse, misuse, negligence or neglect, including, if applicable, improper installation.

5: Damage caused in transit. Skara Ltd will assist in remedying damage but can only do so if the damage has first been reported to the carrier. Important Note: Carrier Consignment Note must be endorsed with the description of damage or loss. Advise to carrier must be made within 24 hours of receipt, otherwise no claim can be lodged.

6: When good are acquired for business purposes, the Consumer Guarantees Act 1993 shall not apply.

7: The warranty applies only to the goods supplied and does not cover any subsequent damage occurred.

Consumer Guarantees Act 1993

The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.

• Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you;
• The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and
• The CGA does not apply where the product has been misused, broken or improperly operated.
•  

Cancellation of Order

As most of our products are manufactured or assembled to order, we do not offer a cancellation service once the order has been processed. Before placing orders, please ensure all the details are accurate.